ID verification is a required step for all new QuickMD patients. If you are having trouble completing the verification process, here is what to do.
Common reasons ID verification may fail:
- The verification link expired before you completed it — links are time-sensitive and may expire within a short window
- The photo of your ID was blurry, too dark, or did not show the full document
- The selfie or live photo did not meet the system's requirements
- Your ID type or format is not recognized by the automated system (e.g., certain non-standard or international IDs)
What to do if the automated verification fails:
- Contact Patient Support and let us know that your ID verification was unsuccessful
- Make sure the photo clearly shows both your face and the full front of your ID, with all text legible
Tips for a successful ID photo:
- Take the photo in good lighting, ideally natural daylight
- Hold your ID flat and at a slight angle to reduce glare
- Make sure all four corners of the ID are visible
- Ensure your face is clearly visible alongside the ID
If you continue to have difficulty, please contact Patient Support and our team