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Why am I getting an address and state mismatch error during account setup?

This error appears when the system detects a mismatch between the state field and the address you entered.

What should I do?

  • Confirm that your street address, city, state, and ZIP code are all correct.
  • Look for any hidden or preselected state fields.
  • Format the address according to U.S. postal standards.
  • Try entering the address again from the beginning.
  • Try a different browser or device.

If the issue persists, contact our Patient Support team for assistance.

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