This error appears when the system detects a mismatch between the state field and the address you entered.
What should I do?
- Confirm that your street address, city, state, and ZIP code are all correct.
- Look for any hidden or preselected state fields.
- Format the address according to U.S. postal standards.
- Try entering the address again from the beginning.
- Try a different browser or device.
If the issue persists, contact our Patient Support team for assistance.