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The package arrived damaged.

We're sorry this happened — here's what to do:

  1. Do not take any medication from damaged packaging until you've confirmed it's safe.
  2. Document the damage immediately — take photos of the outer packaging, inner packaging, and the medication (including lot number and expiry if visible).
  3. Contact our Patient Support Team right away with your photos and a description of the damage.

We'll work with the pharmacy to arrange a replacement as quickly as possible. When in doubt, do not use the medication until you've spoken with our team or your clinician.

Chat on the website, call 1 (888) 878-4256, or email support@quick.md.

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Articles on this website are meant for educational purposes only and are not intended to replace professional medical advice, diagnosis or treatment. Do not delay care because of the content on this site. If you think you are experiencing a medical emergency, please call your doctor immediately or call 911 (if within the United States). This article and its content are the intellectual property of QuickMD LLC and may not be copied or used without permission.