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What should I do if my delivered package arrives damaged?

If your package arrived damaged, follow these steps before contacting support.

What should I do first?

  • Do not discard the packaging or the damaged items.
  • Take clear photos of the damaged package and its contents from multiple angles.
  • Check whether the medication inside was affected or compromised.

What if I still need help?

Contact our Patient Support team and be ready to provide:

  • Order number
  • Full name on the order
  • Delivery address
  • Description of the damage
  • Photos of the damaged package and contents
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Articles on this website are meant for educational purposes only and are not intended to replace professional medical advice, diagnosis or treatment. Do not delay care because of the content on this site. If you think you are experiencing a medical emergency, please call your doctor immediately or call 911 (if within the United States). This article and its content are the intellectual property of QuickMD LLC and may not be copied or used without permission.