If your package arrived damaged, follow these steps before contacting support.
What should I do first?
- Do not discard the packaging or the damaged items.
- Take clear photos of the damaged package and its contents from multiple angles.
- Check whether the medication inside was affected or compromised.
What if I still need help?
Contact our Patient Support team and be ready to provide:
- Order number
- Full name on the order
- Delivery address
- Description of the damage
- Photos of the damaged package and contents