If your delivered order is missing an item or you received the wrong medication, follow these steps.
What should I do first?
- Check your order confirmation email to verify what was included in your order.
- Confirm that your delivery address on file is correct.
- Check whether a separate package may have been sent for the missing item.
What if I still need help?
Contact our Patient Support team and be ready to provide:
- Order number
- Full name on the order
- Delivery address
- Name of the medication you received and the medication you were expecting