If your order has not arrived, follow these steps before contacting support.
What should I do first?
- Check your order confirmation email for your order number and delivery details.
- Review your tracking information for the latest updates.
- Look for any messages from the delivery team about delays or rescheduling.
- Check whether the package may have been left with a neighbor, front desk, or a safe location.
What if I still need help?
Contact our Patient Support team and be ready to provide:
- Order number
- Full name on the order
- Delivery address
- Description of the issue