Yes, in many cases our Patient Support team can pass along a message to your clinician on your behalf. However, there are some important boundaries around what our team can and cannot relay, and when a new appointment may be required instead.
Types of messages we can convey:
- Requests for a prescription to be sent to a different pharmacy
- Notifications about a change in your contact information or address
- General follow-up questions about a prescription that has already been written (e.g., confirming the dosage or asking about a specific instruction)
- Letting your clinician know about a pharmacy-related issue or delay
- Administrative requests such as confirming a prescription transfer
When a new appointment is required instead:
There are situations where the nature of the question or concern goes beyond what Patient Support can relay and requires a direct clinical consultation. A new appointment is typically needed when:
- You are requesting a change in medication, dosage, or treatment plan
- You have new or worsening symptoms that require clinical evaluation
- You are asking for a new prescription or an early refill that requires clinical review
- Your clinician needs to assess your condition before taking any action
- You have questions that require a clinical judgment call rather than an administrative response
Our Patient Support team will always let you know if your message falls into a category that requires a new visit. We will never attempt to relay clinical requests that should be handled directly between you and your clinician.