Appointments at QuickMD may occasionally be cancelled or rescheduled for a variety of reasons. When this happens, our team will do our best to notify you promptly and help you secure a new appointment at the earliest available time.
Common reasons an appointment may be cancelled or rescheduled:
•Duplicate appointments: If our system detects that a patient has booked more than one appointment for the same visit type within a short window, one of those appointments may be cancelled to avoid duplicate charges and visits.
•Clinician schedule changes: On occasion, a clinician's schedule may change due to unforeseen circumstances, availability changes, or administrative updates. When this occurs, affected patients are rescheduled with the next available clinician.
•State or licensing issues: Appointments may need to be reassigned if the originally assigned clinician is not licensed in the patient's state, or if there is a change in available clinicians for a particular state.
•Incomplete intake or account information: In some cases, an appointment may be cancelled if required intake information or documentation has not been completed before the visit.
•Payment issues: If there is a problem with payment authorization, the appointment may not be confirmed.
What to do if your appointment was cancelled or rescheduled:
If you received a notification that your appointment has been cancelled or rescheduled and you are unsure why, or if you were not notified at all and noticed the change in your account, please contact Patient Support. Our team can clarify the reason for the change and help you rebook your appointment as quickly as possible.
If your appointment was cancelled and you were charged, please also contact Patient Support to discuss a credit or refund, as applicable.