We understand how alarming this is. Here's what to do right away:
- Do not take the medication if you haven't already.
- If you've already taken it and feel unwell, call Poison Control at 1-800-222-1222 immediately, or call 911 for a serious reaction.
- Contact our Patient Support Team immediately with:
- Your account email
- What you received vs. what was prescribed
- Photos of the packaging (lot number, expiry, label)
- Whether you have taken any of the medication
We will coordinate with the pharmacy to investigate and arrange a correct replacement as quickly as possible. Chat on the website, call 1 (888) 878-4256, or email support@quick.md.