If you see that your prescription is listed as "On Hold" in your account, this means that your prescription has been submitted but is temporarily paused and cannot be filled at the pharmacy at this time.
There are several reasons a prescription may be placed on hold, which can include pending documentation, a required drug screening that has not yet been completed, a refill request that is too early based on the last time your prescription was dispensed, or an administrative review by your clinician or our care team.
If your prescription is showing as "On Hold" and you are unsure why, or if you have concerns about your treatment plan being affected, please contact Patient Support. Our team will be able to review your account, explain the reason for the hold, and advise you on any steps needed to resolve it.
We understand how important timely access to your medication is, and our team will work to address any holds as quickly as possible.