If you see your prescription listed with a refill count of '1' (or any refill number), this can sometimes cause confusion, particularly for Suboxone (buprenorphine-naloxone) patients. Here is what this typically means.
A refill count on a prescription indicates how many additional times the prescription can be filled at the pharmacy after the initial fill. So a refill count of '1' means the prescription can be filled once initially and then filled one more time.
For Suboxone and other controlled substances, refills are subject to strict federal and state regulations. In many cases, controlled substance prescriptions are issued without refills, meaning a new prescription must be written after each fill. This is why you are required to schedule a follow-up appointment before your next supply runs out, rather than simply requesting a refill at the pharmacy.
If you are seeing a refill number in your account and are unsure what it means for your specific prescription, or if something does not look right, please contact Patient Support. Our team can review your prescription status and clarify what action, if any, you need to take to ensure uninterrupted access to your medication.
Please note: a refill count showing in your account does not automatically mean your prescription will be approved for an additional fill without a visit. Your clinician must authorize any new prescription as part of your ongoing treatment plan.