New App FAQ
Pharmacy Issues
- The pharmacy I chose does not have my prescription in stock.
- I am experiencing a pharmacy related issue (e.g. the pharmacy will not fill my prescription)
- Ozempic/Wegovy/Mounjaro/etc. Is Not Available At My Pharmacy
- The pharmacy has not received my prescription
- My insurance will not pay for the prescription and I need prior authorization for my medication.
- Can you resend my prescription to a new pharmacy?
Appointment Issues
- I cannot find an available appointment. What should I do?
- How do I book an appointment?
- How do I start my visit?
- I need to change the time and/or date of my appointment.
- The provider did not call me
- What is the date and time of my appointment?
Refunds
Doctor’s Notes Questions
Suboxone Program (TeleMAT)
- I am interested in your Addiction Treatment Services. How does it work?
- What is the cost for an Addiction Treatment (MOUD) visit?
- In what states is the Addiction Treatment service available?
- Can I get Subutex instead of Suboxone?
- My provider requested that I complete a drug screening. What do I need to do?
- Can I get an early refill of Suboxone (buprenorphine)?