General Questions
- Is QuickMD an actual provider of medical services?
- Do you have a physical clinic?
- What medications can I request a prescription for?
- Are you able to provide a doctor's note via telemedicine?
- Do QuickMD providers require lab tests before prescribing medications?
- Can QuickMD providers prescribe medications for mental health?
Addiction Treatment
- How effective is medication for opioid use disorder (MOUD) with buprenorphine-naloxone (Suboxone) for other substance use disorders like Tianeptine or Kratom addiction?
- Can I get an early refill of Suboxone (buprenorphine-naloxone)?
- Are QuickMD providers able to prescribe Subutex instead of Suboxone?
- Is QuickMD MOUD treatment truly remote or will I need to see a doctor in person?
- In what states is the Addiction Treatment service available?
- When should I schedule my first follow-up appointment?
Drug Screenings
- The drug testing kit arrived damaged.
- How do I complete a urine or saliva drug test with QuickMD?
- Where are my drug test results?
- Can I book my follow-up appointment without completing the drug screen?
- Can I complete my drug screen at a different local lab?
- What are my lab options for completing my drug screen?
Weight Loss
- The package arrived damaged or warm.
- The package says "delivered," but I haven't received it.
- How do I change the shipping address for my weight loss order?
- What happens if my weight loss order is delayed?
- Will I receive a vial or pen for Mounjaro medication?
- How will I know when my weight loss order has been shipped?
Counseling
Urgent Care
Pharmacy Help
- The medication I’m taking isn't working.
- I need a Medicaid doctor to write my prescription.
- I will be traveling before my next refill; can I book an appointment earlier?
- Can I get my refill in another state?
- I can't find a pharmacy that will fill my prescription.
- I do not see my prescription in my account.
Appointments
Prior Authorization
- How will I know if my insurance covers this medication?
- Is there a guarantee that my prior authorization will be approved?
- What information do you need to process a prior authorization for my medication?
- What happens if my prior authorization is denied? Are there appeal options through the app?
- How long does it typically take to receive a decision on a prior authorization?
- How do I request prior authorization?
Payments
- I need to update or change my card on file.
- I want a refund through a different card.
- Can I use a gift card or prepaid card?
- My credit card is being declined.
- Do you have other payment options like Venmo?
- Will I receive a receipt or invoice for my order?
Accounts
- I need to change my last name.
- I need to provide an updated copy of my valid ID.
- I need my medical records or patient history.
- I need to combine accounts.
- What should I do if I feel my account is compromised?
- Why was my account put on hold?
Cancellations & Refunds
Technical Problems
- The app will not launch or open.
- I am having issues with the intake form.
- I cannot download the app.
- I can’t log in to my account.
- I am having trouble registering.
- My payment is being declined.