General

Pharmacy Issues

• The pharmacy does not have my medication in stock
• I am having problems with the pharmacy (e.g. the pharmacy will not fill my prescription)
• Ozempic/Wegovy is not available at my pharmacy
• I would like my medications mailed to me instead
• The pharmacy has not received my prescription
• My insurance will not pay for the prescription and I need prior authorization for my medication.

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Appointment Issues

• I cannot find an available appointment or doctor in my state. What should I do?
• How do I book an appointment?
• How do I start the visit?
• Change my appointment time and date
• The provider did not call me
• What is the date and time of my appointment?

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Refunds

• What is the QuickMD cancelation/refund policy?
• How can I request a refund?
• Where is my refund?

Doctor’s Notes Questions

• What doctor’s notes do you provide via telemedicine?
• What are the requirements for a 'Documentation of Recovery' note?

Suboxone Program (TeleMAT)

• I am interested in your Suboxone MAT program. How does it work?
• What is the cost for a Suboxone MAT visit?
• In what states is the TeleMAT/Suboxone program available?
• Can I get Subutex instead of Suboxone?
• How can I order the MAT drug screen when requested?
• Can I get an early refill of Suboxone (buprenorphine)?

Technical Issues

• How Can I Reset My Password
• How do I start the visit?
• I am unable to log into my account
• I have another technical issue

Questions About the Services We Offer

• What is the cost for a visit?
• Which medications can QuickMD providers prescribe?
• Does QuickMD accept insurance?
• Can I order my own labs?

Other Questions or Concerns

• ALERT: High patient volume resulting in delayed response times
• I would like to apply to work as a provider at QuickMD
• I want to provide feedback about one of the providers I had. Who can I contact about this?
• Partnerships: I would like to get in touch with someone at QuickMD corporate