Please note that sometimes the provider may run behind--depending on how complex the preceding appointments were. If it has been less than 30-40 minutes since your appointment time the provider may still call you.
Other reasons for not receiving a call:
- You booked a video consultation and needed to log into your account using the QuickMD app (iOS or Android) or your web browser to start your visit,
- Your phone number you provided us is incorrect (to check your phone number log into your account > click on the icon in the top right corner > click 'Profile' and double check if the number is correct)
- Your phone has a call blocking feature enabled or call blocking app installed.
Once you double-checked your phone number in your account is correct, please disable any call blocking features. If the provider's shift has not yet ended, he/she usually will try again.
If you missed your appointment, please click here how to reschedule.