Please note that your provider will call you as soon they have completed any preceding consultations.
Other reasons for not receiving a call:
- You may have the "do not disturb" function enabled on your phone, or other call blocking features that may prevent you from receiving a call or notification of the start of a video call.
- You may have not enabled push notifications in the QuickMD app
- The phone number in your profile is incorrect (to check your phone number log into your account > click on the avatar icon> click account details and ensure your phone number is correct)
Once you have verified the phone number in your account is correct, please disable any call blocking features. The provider will try calling you again.
If you missed your appointment, please read this article on how to reschedule.