Some insurers do not pay for certain medications- this is something that is out of QuickMD's control. Here are ways to resolve this, sorted from quickest to most lengthy:
- The easiest way to resolve this is to ask your pharmacist which formulation is covered by your insurer and to have them substitute the medication for either a generic alternative or a different formulation (e.g. pills instead of strips). Note that all our prescriptions per default are sent allowing the pharmacist to substitute. If your pharmacist insists on having a revised prescription sent, please let us know by contacting us here.
- If your medication is already generic or for whatever reason you cannot switch to a covered alternative, ask your pharmacist to fax the prior authorization to your insurance company directly.
- If you contacted your insurer and they have to speak with us directly, please complete this form. We will generally contact your insurer within 5-7 business days. Processing from the insurance company may take up to 30 days.
If it has been 15 business days since your prior authorization has been submitted, you may contact us here to inquire about the status.