Please contact us and provide proof (such as a picture or video) of the condition of the package. Once we receive your proof, we will coordinate with the pharmacy.
Storage Guidelines:
Mounjaro: It is safe to use if stored at room temperature or unrefrigerated for up to 21 days, not to exceed a room temperature of 86ºF (30ºC).
Compounded Medications: Once punctured, it is stable at room temperature for 28 days; if not punctured, it is stable for 120 days.
Ozempic: According to the pharmacist, the Ozempic pen is safe to use after being at room temperature (59-86ºF) for a maximum of 28 days. The ice packs are not meant to refrigerate the product but to maintain more optimal shipping conditions. Ice is used as an extra layer of quality assurance but is not required. It can be refrigerated once you retrieve the package and after the first use.