If you experience any issues with your prescription, such as:
- The medication is out of stock.
- The pharmacy has not received the Rx.
- The pharmacy is refusing to fill/has an concern about the prescription.
- The prescription needs to be transferred to another pharmacy.
Please contact us.
For prescription transfers be sure to include the NEW PHARMACY INFORMATION and understand that depending on the providers schedule, transfers can take 24 to 48 hours.
Please note:
- We will work with you if a pharmacy related issue arises, however pharmacies have the right to decline prescriptions.
- For buprenorphine medications (Suboxone, Subutex, Zubsolv), we generally cannot switch pharmacies to avoid issues with the prescription monitoring program.
- Please do not create multiple appointments in order to resolve a prescription issue.