What’s new with the updated app? There are several new exciting features with the QuickMD app, including:
Your current login credentials for the QuickMD App will continue to work on the updated version. (Please note that biometric login is currently not available)
All visits will auto check-in 5 minutes before the booking time.
There is no longer a need to keep the application open and running if you are in the waiting room. We will still provide in-app notifications in case users want to keep the application open, but it isn't necessary. Meaning, you can use your phone to do other things while you wait for your visit to begin! Please make sure you have enabled push notifications for this feature.
Once checked in for your visit, your provider will contact you via the method chosen during booking (phone or video).
Patients will still have to request printed versions of their medical records through QuickMD Support, though, you can expect this to be a feature in the future
Why can’t I access the old app You will need to download the newest version of the QuickMd app from your Android or Apple Store. Please note, the previous version of the QuickMD app will no longer work. Your account has been transferred to the new QuickMD app, and your login credentials have not changed
I cannot login to the new app. What should I do? If you are experiencing difficulty logging in to the new QuickMD app, please try the following troubleshooting tips:
You will need to download the newest version of the QuickMd app from your Android or Apple Store. Please note, the previous version of the QuickMD app will no longer work.
Please enable push notifications from the QuickMD app. This way we are able to send appointment reminders to your mobile device.
Your login credentials have not changed. If you have any issues with your username or password, please utilize the password reset function.
If your problems persist, please uninstall QuickMD and re-install it from Android or Apple App stores.
If you are still experiencing an issue accessing the QuickMD app after following the steps above, reach out to our Customer Care team by utilizing our support request form.
I’m receiving an error code when trying to use the new app. What should I do? If you are receiving error messages while trying to use the new QuickMD app, please try the following troubleshooting tips:
Please ensure that your contact information includes a valid phone number or email address.
Your login credentials have not changed. If you have any issues with your username or password, please utilize the password reset function.
If your problems persist, you can try to uninstall QuickMD and re-install the QuickMD app from Android or Apple Play stores.
If you are still receiving error messages, please send our Customer Care team a screenshot of the error message so that we can help escalate your issue to our Technical Operations team if needed. You can reach our Customer Care team by utilizing our support request form.
My account on the updated QuickMD app is missing information. What should I do? Due to technical constraints, some information may not have transferred during the migration process. Please update your information in your account accordingly. You will need to reach out to our Customer Care team if your address or email address needs to be updated. You can reach our Customer Care team by utilizing our support request form.
